Parent Password Reset Request

Password Reset Request Form for Parents and Caregivers

Note to new families – your MEL username and password will be mailed to your home address in the weeks after your child commences at the College.  Please do not complete the form below before you receive this letter.

If you’ve forgotten your password or login details for our systems you can request new credentials here.  Please fill out the form below.  If you’ve forgotten your password, once the form is completed and reviewed, a new password will be sent to the mobile phone number we have on record for you.
If you have forgotten your username that can also be provided but will be sent separately to your password, via email to the address you have registered with the College.

So we can verify your identity, when completing the form below the details you provide must match the details we have on record for you.
  • DD slash MM slash YYYY
  • HINT - Your username is in the format surname.firstname
  • If you have forgotten your username, please let us know below. For security reasons your password will be sent by SMS and your username emailed separately.